Welcome to Scapé ("Scapé", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or placing an order with Scapé, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue using our website.

1. Eligibility

By using this website, you represent and warrant that you:

• Are at least eighteen (18) years of age, or have the consent of a parent or legal guardian;
• Have the legal capacity to enter into a binding agreement;
• Will provide accurate and complete information when placing orders.

 

2. Products

Scapé offers fragrances, perfumes, home fragrance products, and related lifestyle products.

We strive to ensure that all product descriptions, photographs, and specifications are accurate. However:

• Product colours may vary depending on your screen settings;
• Packaging may be updated without prior notice;
• Naturally derived ingredients may result in slight colour or scent variations.

Such variations do not constitute product defects.

 

3. Product Availability

All products are subject to availability.

We reserve the right to:

• Discontinue products at any time;
• Limit purchase quantities;
• Refuse orders for any reason;
• Correct product information, pricing, or availability errors.

 

4. Pricing

All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, shipping charges, or other fees will be shown during checkout before payment confirmation.

 

5. Orders

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order.

Scapé reserves the right to reject or cancel any order due to:

• Product unavailability;
• Payment issues;
• Pricing errors;
• Suspected fraud;
• Violation of these Terms.

If payment has already been collected, an appropriate refund will be processed where applicable.

 

6. Payment

We accept payment methods made available on our website.

By providing payment information, you represent that:

• You are authorised to use the payment method;
• The payment information provided is accurate and complete.

Orders will only be processed after successful payment verification.

 

7. Shipping

Shipping is governed by our Shipping Policy.

Estimated delivery times are provided for reference only and are not guaranteed.

Scapé is not responsible for delays caused by courier services, customs authorities, weather conditions, or other events beyond our reasonable control.

 

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

 

9. Customer Responsibilities

Customers agree to:

• Provide accurate order information;
• Maintain the confidentiality of their account credentials;
• Comply with all applicable laws;
• Use the website only for lawful purposes.

You agree not to:

• Interfere with website operations;
• Attempt unauthorized access to our systems;
• Introduce viruses or malicious software;
• Use automated tools to scrape or copy website content without permission.

 

10. Intellectual Property

Unless otherwise stated, all content on this website, including but not limited to:

• The Scapé name;
• Logos;
• Product names;
• Product descriptions;
• Artwork;
• Packaging designs;
• Images;
• Graphics;
• Videos;
• Website design;
• Text;
• Trademarks;

are owned by or licensed to Scapé and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

 

11. User Content

If you submit reviews, comments, photographs, or other content to Scapé, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, and display such content for marketing and business purposes.

You represent that the content:

• Is your own;
• Does not infringe the rights of others;
• Is not unlawful, offensive, defamatory, or misleading.

We reserve the right to remove any user-submitted content at our discretion.

 

12. Promotional Offers

From time to time, Scapé may offer promotions, discounts, or promotional codes.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;
• Only one promotion may be used per order;
• Promotions may be modified or withdrawn at any time;
• Additional terms may apply to specific campaigns.

 

13. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only.

Scapé does not control, endorse, or accept responsibility for third-party websites, products, services, or content.

 

14. Disclaimer

To the fullest extent permitted by law:

• Products are provided "as is" and "as available";
• We do not guarantee uninterrupted website access;
• We do not warrant that the website will always be error-free, secure, or virus-free.

Individual experiences with fragrance products may vary depending on personal preferences, environment, and skin chemistry.

 

15. Limitation of Liability

To the fullest extent permitted by applicable law, Scapé shall not be liable for:

• Indirect or consequential losses;
• Loss of profits;
• Loss of data;
• Business interruption;
• Delays caused by third parties;
• Misuse of products;
• Allergic reactions or sensitivities;
• Events beyond our reasonable control.

Our total liability shall not exceed the amount paid for the relevant product giving rise to the claim, except where prohibited by law.

 

16. Indemnification

You agree to indemnify and hold harmless Scapé, its directors, officers, employees, agents, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms;
• Your misuse of the website;
• Your violation of applicable laws;
• Your infringement of any third-party rights.

 

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

18. Force Majeure

Scapé shall not be liable for any delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters;
• Floods;
• Fires;
• Pandemics;
• Government actions;
• Labour disputes;
• Internet failures;
• Cybersecurity incidents;
• Transportation disruptions.

 

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

 

20. Changes to These Terms

Scapé reserves the right to amend or update these Terms at any time.

Any revisions become effective immediately upon publication on our website.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

 

21. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact here:

Scapé Contact Form

 

22. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Scapé regarding your use of our website and the purchase of our products. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

This version is suitable for a professional Malaysian e-commerce website selling perfume and fragrance products. It is written in a style commonly used by established online retailers while remaining consistent with Malaysian consumer protection principles.