Welcome to Scapé ("Scapé", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with us.

This Privacy Policy is intended to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws. By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Account Information

• Username
• Password (stored in encrypted form by our service providers where applicable)
• Purchase history
• Account preferences

Payment Information

Payments are securely processed through third-party payment providers.

Scapé does not store your complete credit card or debit card details.

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies and similar technologies
• Date and time of access
• Referral website

 

2. How We Collect Information

We collect information when you:

• Visit our website;
• Register an account;
• Place an order;
• Subscribe to our newsletter;
• Contact customer support;
• Submit enquiries;
• Participate in promotions;
• Leave product reviews;
• Use cookies or analytics technologies.

 

3. How We Use Your Information

We use your personal data for purposes including:

• Processing and fulfilling orders;
• Delivering products;
• Managing customer accounts;
• Providing customer support;
• Processing payments;
• Sending order confirmations and shipping updates;
• Improving our website and services;
• Preventing fraud and unauthorized activities;
• Responding to enquiries;
• Complying with legal obligations.

Where you have provided your consent, we may also send promotional emails, newsletters, product launches, and special offers.

You may unsubscribe from marketing communications at any time.

 

4. Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality;
• Remember your preferences;
• Analyse website traffic;
• Enhance your shopping experience.

You may disable cookies through your browser settings.

Please note that disabling cookies may affect certain website functions.

 

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may disclose your information to trusted third parties where necessary, including:

• Payment service providers;
• Courier and logistics companies;
• Website hosting providers;
• Cloud storage providers;
• Marketing service providers;
• Analytics providers;
• Professional advisers;
• Government authorities where required by law.

All third-party service providers are expected to maintain appropriate security measures for your personal data.

 

6. International Transfers

Your personal data may be processed or stored outside Malaysia where our service providers operate internationally.

Where applicable, we will take reasonable steps to ensure your personal data continues to receive an adequate level of protection in accordance with applicable laws.

 

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions;
• Provide customer support;
• Meet legal and regulatory requirements;
• Resolve disputes;
• Enforce our legal rights.

When no longer required, personal data will be securely deleted, anonymised, or destroyed.

 

8. Data Security

Scapé implements reasonable technical and organisational measures to protect your personal data against:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

Despite our efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Withdraw consent where applicable;
• Request deletion of personal data where legally permissible;
• Object to certain processing activities;
• Update your account information.

To exercise these rights, please contact us using the details below.

 

10. Marketing Communications

If you subscribe to receive marketing communications, we may send you:

• Product announcements;
• Promotions;
• Exclusive offers;
• Company updates;
• Newsletters.

You may opt out at any time by:

• Clicking the "Unsubscribe" link in our emails; or
• Contacting us directly.

Even if you opt out of marketing communications, we may continue sending service-related emails regarding your orders or account.

 

11. Children's Privacy

Our website is not intended for individuals under the age of eighteen (18).

We do not knowingly collect personal information from children.

If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

 

12. Third-Party Websites

Our website may contain links to third-party websites.

This Privacy Policy applies only to Scapé.

We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of those websites before providing personal information.

 

13. Changes to This Privacy Policy

Scapé reserves the right to amend or update this Privacy Policy at any time.

Any changes become effective immediately upon publication on our website.

Your continued use of our website after changes have been published constitutes acceptance of the revised Privacy Policy.

 

14. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact here:

Scapé Contact Form

 

15. Consent

By accessing or using the Scapé website, creating an account, or purchasing our products, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal data as described in this Privacy Policy.