Welcome to Scapé. This Shipping Policy outlines the terms and conditions relating to the processing, shipment, delivery, and handling of orders placed through our website.

By placing an order with Scapé, you acknowledge and agree to this Shipping Policy.

1. Order Processing

All orders are subject to product availability, payment verification, and order confirmation.

Orders are typically processed within one (1) to three (3) business days after payment has been successfully received.

Business days exclude:

• Weekends;
• Malaysian public holidays;
• Company-declared holidays;
• Extraordinary circumstances beyond our control.

Orders placed after business hours may be processed on the following business day.

Scapé reserves the right to:

• Refuse or cancel orders;
• Request additional verification information;
• Delay shipment for security or fraud prevention purposes.

2. Shipping Coverage

Scapé currently ships to:

• Malaysia (West Malaysia & East Malaysia);
• Selected international destinations where available.

Shipping availability may vary depending on courier service coverage, customs regulations, and operational limitations.

Customers are responsible for ensuring that imported products comply with local laws and regulations in their destination country.

3. Shipping Rates

Shipping charges are calculated based on:

• Delivery location;
• Parcel weight and dimensions;
• Shipping method selected;
• Applicable taxes or duties.

Shipping fees will be displayed during checkout before payment confirmation.

Scapé reserves the right to revise shipping rates without prior notice.

4. Estimated Delivery Time

Estimated delivery times are provided for reference only and are not guaranteed.

Malaysia

• West Malaysia: approximately one (1) to five (5) business days;
• East Malaysia: approximately three (3) to ten (10) business days.

International Orders

Delivery timelines vary depending on destination country, customs clearance, and courier operations.

Unexpected delays may occur due to:

• Customs inspections;
• Weather conditions;
• High shipment volumes;
• Courier disruptions;
• Force majeure events;
• Incomplete delivery information.

Scapé shall not be liable for delays caused by third-party logistics providers or customs authorities.

5. Order Tracking

Where available, tracking information will be provided via email or other communication channels once the order has been shipped.

Customers are responsible for monitoring shipment status using the tracking details provided.

If tracking information is not received within the expected processing timeframe, customers may contact us for assistance.

6. Delivery Address Accuracy

Customers are solely responsible for ensuring that all shipping information provided is accurate and complete.

This includes:

• Recipient name;
• Shipping address;
• Postal code;
• Contact number;
• Email address.

Scapé shall not be responsible for:

• Failed deliveries;
• Lost parcels;
• Delays;
• Additional charges;
• Returned shipments.

arising from incorrect or incomplete shipping information provided by customers.

If an order is returned due to incorrect address information, reshipping fees may apply.

7. Customs, Duties & Taxes

For international orders, customers are solely responsible for:

• Import duties;
• Customs taxes;
• VAT or GST;
• Brokerage fees;
• Other applicable charges imposed by local authorities.

Scapé has no control over customs procedures or fees and cannot estimate the amount of such charges.

Failure to pay customs fees may result in shipment delays, rejection, disposal, or return of the parcel.

8. Failed Delivery Attempts

Courier services may attempt delivery multiple times depending on their internal policies.

If delivery fails due to:

• Recipient unavailability;
• Incorrect address;
• Refusal to accept parcel;
• Failure to respond to courier communication.

The parcel may be returned to Scapé.

Additional shipping and handling fees may apply for reshipment requests.

9. Lost, Stolen, or Delayed Parcels

Once an order has been handed over to the courier service, shipping responsibility transfers to the logistics provider.

Scapé is not liable for:

• Lost parcels;
• Stolen packages;
• Delivery delays;
• Damages caused during transit.

However, we will make reasonable efforts to assist customers in filing courier investigations or claims where applicable.

Customers are encouraged to ensure a secure delivery location is available.

10. Damaged Parcels

If your parcel arrives visibly damaged:

• Take clear photographs before opening the package;
• Retain all original packaging materials;
• Contact us within forty-eight (48) hours of delivery.

Claims submitted without sufficient evidence may be rejected.

Please refer to our Return & Refund Policy for additional information regarding damaged items.

11. Shipping Restrictions

Certain products may be restricted from shipment to specific countries or regions due to:

• Local regulations;
• Customs restrictions;
• Carrier limitations;
• Hazardous goods transportation rules.

Scapé reserves the right to decline or cancel orders that cannot be legally or safely shipped.

12. Pre-Orders & Backorders

Products marked as:

• Pre-order;
• Made-to-order;
• Backorder.

may require additional processing or production time.

Estimated timelines for such products will be stated on the product page where applicable.

Orders containing pre-order items may be shipped together once all items become available unless otherwise stated.

13. Risk of Loss

Risk of loss and title for purchased products pass to the customer upon delivery to the shipping carrier.

Customers assume responsibility for products after shipment confirmation.

14. Force Majeure

Scapé shall not be held liable for delays or failure to perform shipping obligations arising from events beyond reasonable control, including but not limited to:

• Natural disasters;
• Floods;
• Fires;
• Pandemics;
• Government actions;
• Labour disputes;
• Transportation disruptions;
• Internet or system failures.

15. Limitation of Liability

To the fullest extent permitted by law, Scapé shall not be liable for:

• Indirect or consequential damages;
• Loss of profits or business opportunities;
• Shipping delays caused by third parties;
• Customs-related issues;
• Delivery failures resulting from inaccurate customer information.

16. Amendments to This Policy

Scapé reserves the right to update, revise, or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

 

17. Contact Information

For all return, refund, or exchange inquiries, please contact:

Scapé

Email: scape.malaysia@gmail.com
Website: www.scapemalaysia.com
Phone: +6011-5504 3199

18. Acknowledgement

By purchasing from Scapé, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.